Free UK shipping on all Jewellery

FAQ's

Sizing

See full sizing info here.
 

Materials

All items are made from Sterling Silver. Items are hallmarked in accordance with The Hallmarking Law 1973. I am registered at Edinburgh Assay Office and all items over a weight of 7.78g bear my makers mark as well as those required by law.
Gemstones: I use a range of Genuine and Lab-Created/Synthetic stones in my work to suit all budgets. Each listing will confirm the stones content so that you are sure of what you are purchasing.
What is a lab Gemstone? A lab gemstone is a stone 'grown' in a lab rather than the earth. They have the same geological makeup as genuine stones but none of the faults. This means they have amazing clarity and colour, but at a much lower price point than the authentic stones.
Gemstone Ethics: I buy from reputable gemstone suppliers that have strict ethics policies in place. If you have concerns on any stones provenance, please get in touch for more info.
Environmental policy: I avoid waste where I can. All unused Silver is melted down to allow me to reuse it.  Jewellery creation uses a lot of chemicals - where I can use environmentally friendly choices.
Packaging: My packaging is fully recyclable - I use cardboard boxes and small aluminium tins for many of my products. The tins can be reused for the storage of jewellery (or other small items!) when travelling/swimming etc, but these can be recycled if not required by placing in the household cans recycling.

Do you ship internationally?

At present I only ship to the UK via my website, however, international customers can still purchase through my Etsy shop here : www.maramjewellery.etsy.com

(If you don't see what you want to buy, message me and I can pop it onto Etsy for you!)

 Returns

I'm hoping you will be 100% happy with any purchases made but if you're not, please contact me within five working days of receiving your purchase so that I can try to resolve it. If you wish to return the purchase for a full refund (including original p&p), it must be returned unused and in any original packaging. Please advise you are returning before posting. Return postage is the buyer's responsibility.
Additional note: Made to measure, or custom items are not normally refundable unless faulty. I will usually email a picture of any custom item to ensure you are satisfied before posting. Please contact me if you are unhappy on receipt so that we can come to an arrangement.

For hygiene reasons, earrings for pierced ears cannot be refunded unless faulty. This does not affect your statutory rights.

Items occasionally go missing in the post. Please contact me after 31 days if you have not received your package.

Payment Methods:

I accept most major credits cards and Paypal

Jewellery Care:

Please take care of your items to ensure a long life for them. It is not recommended that they are immersed in water or get in contact with chemicals such as perfume, hairspray or household cleaners; this will tarnish them and dull the colour. Some of my items are delicate by design, please treat them delicately too.
Cleaning- use of a silver polishing cloth recommended. Please do not use any liquid cleaners on any pieces containing stones as it may damage them.


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All sales are subject to UK and EU law

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